CORVID-19 TRAVEL UPDATE: 25th MARCH 2020
Due to the strict new laws introduced by our government on 24th March our London office has been temporarily closed. We now have 2 key staff self-quarantined and our thoughts and prayers are with them
Our first priority is the health and wellbeing of all our customers,
We endeavour to operate from our Salisbury office and / or work remotely very soon. Please be patient whislt we re-establish communications. Customers who have been forced to cancel tour bookings in March / April will have a full credit note automatically generated and will be valid until March 2022. We are also prepared to listen and will review all bookings on a case by case scenario
We expect to operate all Stonehenge tours as normal from 1st May 2020 and will continue to review the situation. Customers who choose to cancel tours beyond 1st May will recieve a full credit note (valid until March 2022) and will be applied accordingly. Please be patient during this time of crisis, and follow our frequent updates. .
PROUD TO BE SUPPORTING LONDON AND GREAT BRITAIN:
We have voluntarily utilised our drivers, guides and fleet of vehicles to help our emergency services delivering vital supplies to the vulnerable and hospitals.
Flexible booking terms and advice for travellers concerned about Corona Virus - click here.
The top UK tourist attractions you can visit virtually - click here
Take care and be safe!
Tour Operations Manger
19th MARCH 2020 Current Travel Policy
With the World Health Organization declaring the coronavirus outbreak a pandemic last week, round the world, travel limitations have come into place. Starting with the EU, they have introduced temporary restrictions on nonessential travel to and from the EU, as part of its efforts to contain the spread. This ensues the United States’ decision to suspend travel into the US from 28 European countries.
The UK has not enacted a ban on US citizens entering the country in return, but the current Foreign office advice of caution extends to US as well as UK citizens.
Currently, The Foreign Office is advising:
“Anyone still considering travel must be realistic about the level of disruption they are willing and able to endure, and to make decisions in light of the unprecedented conditions we face.” and to “take account of the fast moving situation and plan accordingly, while flights remain available in many places”.
Currently, US citizens returning from the UK and Europe will only be allowed to travel through one of 13 US airports but won’t be tested for coronavirus on arrival. Returning US nationals are being advised to under take a 14-day quarantine as a precaution.
These restrictions are set to last a month. Crucially, although these restrictions may make returning to the US difficult in the short term, they are only temporary and regular travel across the Atlantic will return.
We know that many of you may be feeling an increasing amount of uncertainty and anxiety around travel plans at this present time. and certainly in cases, where customers or those in their household may have virus symptoms, we fully recognise that travel may not be possible at this time.
Our first priority is the health and wellbeing of all our customers, so remember to restrict travel if you are showing symptoms! With that in mind, I wanted to remind you that if you need to amend your booking to a future date, or need to cancel a tour, we’re here to help.
Unfortunately, we are having to be strict with our cancellation policy in line with other operators. However, we are also prepared to listen and will review on a case by case scenario. Most scheduled coach tours will get an immediate full refund, however due to the nature of certain tours i.e. our exclusive Equinox / Solstice tours and in particular private customised tours that have been booked in advance we have to enforce our cancellation policy. The good news is that these tours can be amended to a future date with no penalty with a credit note supplied. Your holiday does not have to be cancelled and you can delay gratification until this summer or even 2021
In fact, we have waived the amendment fees and can also hold the cost of your booking as a credit against a future tour if you need time to decide on your plans. Here is a link to our official terms: https://stonehengetours.com/terms.html
We will offer increased flexibility on all bookings to help ease the situation surrounding COVID-19, and will offer the following options, even if a refund is not officially due per the terms you originally booked under:
- a free of charge date change.
- a 24 month credit from your booked tour date.
Please note: Date change and Credit requests must be notified in writing at least 48 hours before the original booked tour, and date change/credited tours are subject to availability and are non-transferable and non-refundable at any time. Expired credits are non refundable and not redeemable for cash.
…and the great news, It looks like by May the COVID-19 crisis will be under control and London will be open again. It will be a fantastic time to visit Britain. Not only will the exchange rate be extremely favourable, stretching your budget immeasurably, but flight costs will also reduce dramatically. Although a crisis now, the spread of Corona could open up the excellent potential for a wonderful summer – visiting beautiful and historic Britain for less, an absence of crowds sequestering you amidst even the most famous monuments. There is so much to look forward to!
Thank you for your patience and continued support and we look forward to seeing you this summer or next.
Tour Operations Manager
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